What is it that every good boss has and the ineffective one lacks? Here’s a hint: it’s not a degree or something you can buy.
The answer is EMPATHY.
This, along with the ability to do the job well, is crucial to working effectively with employees in the best interest of the company.
Empathy is often confused with the term “sympathy” and while they are related, they are actually quite different words. Budding entrepreneur Joey Pomerenke describes empathy as “the feeling that you understand and share another person’s experiences, emotions, and feelings.” On the other hand, sympathy is feeling pity or sorrow for someone. It is more distant while empathy goes deep down to share the other person’s feelings and experiences.
Not many of us think of it as an essential business skill, but according to Harvard Business Review, empathy is rapidly making it to the top of the list of “soft skills” that business owners need.
There are a number of reasons employees leave the workplace. They move out of the country, decide to stay at home with their children, or even go back to school. However, a “bad boss” is the number one reason for quitting a job.
There is no need to be buddies with your employees. However, a boss and an employee work closely during office hours and if they are not cordial with each other, the workplace can become intolerable.Employees want to be heard and appreciated. Having an empathic boss will not only make them more productive at the workplace but will eliminate the requirement factor from their work as well.
According to Pomerenke, “Many businesses use punishment and negative consequences so employees behave in a particular way, but showing appreciation through benefits, coaching and development, incentives and genuine rewards sends the message that the business simply cares about the people connected to it.”
So how can you develop empathy if you are not naturally empathetic to begin with?
Above all, be honest and sincere with your employees. Stay updated about their personal lives, and their struggles and help alleviate issues that might affect the workplace. You may not be able to solve their problems, but being understanding will show your employees that you care.
Admn September 6th, 2017
Posted In: Uncategorized